Right Questions to Ask About a Content Platform

Building Your Modern Platform

To optimize customer experience in today's digital landscape, marketers must employ a Content Management System (CMS). A CMS can empower companies to create personalized, seamless content journeys across channels. However, selecting the right CMS can be a gargantuan task, considering the diverse needs of stakeholders and the myriad of options available. To make an informed decision, ask yourself these seven critical questions when choosing a CMS:

1. What are considered high-priority features by your stakeholders, and does the CMS meet those criteria?

Engage with stakeholders from different departments, such as IT, sales, and marketing, to understand their pain points and prioritize the features they deem essential. Ensure that you choose a CMS that can satisfy those requirements effectively.

2. Is the CMS user-friendly and ensures ease of use for non-technical users?

Demo the CMS and do not forget to encourage potential users to partake in the evaluation process. Gather feedback on various aspects of the CMS, such as the user interface, content management capabilities, and accessibility to ensure that the tool is intuitive and user-friendly, even for non-technical team members.

3. Does the CMS seamlessly integrate with essential marketing technologies and third-party tools?

Identify the marketing tools and third-party integrations you rely on or may adopt in the future. Choose a CMS that offers seamless integration capabilities with such tools so you can leverage existing technologies and adapt to future requirements in a hassle-free manner.

4. Will the CMS help streamline lead generation efforts and support automation?

Evaluate how the CMS facilitates lead generation processes, including lead cleaning, filtering, and segmentation. Choose a CMS equipped with automation features that support lead management and nurturing throughout the marketing and sales funnel.

5. Is the CMS SEO-friendly and does it offer built-in tools or plugins to optimize search engine visibility?

Assess the CMS's SEO capabilities, including metadata generation, URL optimization, and other essential SEO techniques. Ensure that it has built-in SEO tools or compatible plugins to enhance your website's visibility and search engine rankings.

6. How well does the CMS integrate analytics to facilitate comprehensive data collection and analysis?

Consider the CMS's ability to collect and analyze demographic and behavioral data across channels. Ideally, its features must integrate seamlessly with analytics platforms, enabling data-driven insights and informed decision-making.

7. Is the CMS scalable and future-proof, capable of adapting to evolving technology and business needs?

Evaluate the scalability of the CMS while taking into account future growth, changing content output, and emerging technologies. Cloud-based CMS solutions often offer flexibility, real-time data management, and seamless integrations, ensuring long-term adaptability.

By addressing these questions, organizations can identify a CMS that aligns with their priorities, provides an intuitive user experience, integrates seamlessly with existing marketing technologies, supports lead generation efforts, boosts SEO capabilities, facilitates data analysis, and offers scalability for future growth. Selecting the right CMS is a crucial step toward enhancing content management and delivering exceptional customer experiences.